Contact Us
Send Us a Message
WhatsApp:
- +1-702-302-0599
Phone:
- +1-702-850-0573
Email:
Address:
- 304 South Jones Blvd. #912, Las Vegas, NV 89107 USA
Frequently Asked Questions
Booking and Reservations
You can book directly through our website by selecting your desired property and dates. For assistance, you can also contact our customer service team via phone, email, or Whatsapp.
You can book directly through our website by selecting your desired property and dates. For assistance, you can also contact our customer service team via phone, email, or Whatsapp.
Our cancellation policy varies depending on the property and the time of year. Please review the specific cancellation policy for your chosen property during the booking process.
Yes, a deposit is required to confirm your booking. The amount will be detailed during the reservation process and is typically a percentage of the total rental fee.
Payment
Payment
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Full payment details are provided at checkout.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Full payment details are provided at checkout.
The final payment is usually due before your arrival date. Specific payment schedules will be provided at the time of booking.
Additional fees may include cleaning fees, security deposits, and local taxes. All applicable fees will be clearly listed during the booking process.
Property Information
Each property includes different amenities. Common amenities include Wi-Fi, air conditioning, heating, fully equipped kitchens, linens, and toiletries. Detailed lists of amenities can be found on each property’s listing page.
Each property includes different amenities. Common amenities include Wi-Fi, air conditioning, heating, fully equipped kitchens, linens, and toiletries. Detailed lists of amenities can be found on each property’s listing page.
No, pets are not allowed.
Yes, most of our properties offer on-site parking. Please refer to the property listing for specific details about parking availability.
Check-In and Check-Out
Check-in is typically at 3:00 PM, and check-out is at 11:00 AM. However, times may vary by property, so please check your booking confirmation for exact details.
Check-in is typically at 3:00 PM, and check-out is at 11:00 AM. However, times may vary by property, so please check your booking confirmation for exact details.
You will receive detailed check-in instructions, including key collection or access codes, prior to your arrival. Our team is also available to assist with any questions on your arrival day.
Early check-in and late check-out may be available upon request, depending on the property’s availability. Additional fees may apply.
During Your Stay
Please contact our customer service team immediately if you experience any issues. We are available 24/7 to assist with any problems that may arise during your stay.
Please contact our customer service team immediately if you experience any issues. We are available 24/7 to assist with any problems that may arise during your stay.
Yes, each property has specific house rules regarding noise, occupancy limits, and use of amenities. These rules will be provided during the booking process and are also available in the property information booklet.
Standard housekeeping is provided before your arrival and after your departure. Mid-stay cleaning services can be arranged upon request for an additional fee.
General Information
Use our website’s search filters to narrow down properties by location, size, amenities, and price. For personalized recommendations, feel free to contact our team.
Use our website’s search filters to narrow down properties by location, size, amenities, and price. For personalized recommendations, feel free to contact our team.
While we do not offer travel insurance directly, we highly recommend purchasing travel insurance through a third-party provider to protect against unexpected events.
No, properties do not allow events or parties.
Cancellations by the Customer:
- Full Refund: For cancellations made at least 12 hours before the tour, a full refund will be provided.
- Late Cancellation Penalty: For cancellations made less than 12 hours before the tour, a 50% penalty will be applied.
Cancellations by boat company:
- Rescheduling or Full Reimbursement: If a tour is canceled due to extreme weather or unforeseen circumstances, you can choose to reschedule or receive a full refund.
Modifications to the Itinerary:
- Advance Notification: If changes to the itinerary are needed, we will notify you at least 24 hours in advance, when possible.
- Compensation: If changes significantly affect the quality of the tour, a 10% discount for future trips will be offered.
Minimum Number of Participants:
- No Minimum Requirement: Tours will not be canceled due to the number of participants.
Adverse Weather Conditions:
- Safety Priority: Tours may be canceled or modified due to adverse weather conditions, with options for a refund or rescheduling provided.
QUICK LINKS
- +1-702-302-0599
- +1-702-850-0573
- [email protected]
-
304 South Jones Blvd. #912
Las Vegas, NV 89107 USA
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